Top queries about returns, refunds and replacements.
1. What can I return?
• We sell all sorts of paintings and handicrafts, which is very delicate material. We take no responsibility of the framed paintings or portraits that are delivered to you, as they have high chances of being damaged while being sent by courier. Thus, we only take responsibility of the Artworks sent to you that are ” Not Framed “.
• You can return all those Artworks that were delivered to you without frame, considering they must not be damaged by you. If a damaged product is delivered at your doorstep, contact the Artembryo support team Immediately with pictures and videos of the broken Artwork shipped to you.
2. How to return artworks?
To return an Artwork, you simply have to contact the Artembryo support team via mail or calling support. We then pick the parcel from your doorstep and review it at our office.
After the final review, we refund the amount within 15 days of pickup.
For undamaged artworks that don’t match your expectations, we don’t provide any returns or refunds.
3. How can I cancel my order?
We accept online payments for all orders, and thus the payments made to Artembryo are received before the artworks are delivered to your doorstep. We don’t provide cancellation for ordered Artworks, until and unless they arrive as ” Damaged ” products at your residence.
4. I want to replace my order, how do I do it?
If you are no longer interested in buying the artworks that you already ordered, you can contact the Artembryo support team via mail or Calling to place another order. As soon as you order another Artwork, we cancel your previous order and return the payment to you within 5 business days.